The Promise, in One Paragraph
Every job Meadowsweet Heating & Air performs is backed by the 365-Day Done Right Promise. If our work doesn’t hold – within 365 days of your service date – we come back, we fix it, and we don’t charge you for the return visit. No forms to file. No fee to pay. No fine print to decode. We have the job on file. You just call us, and we make it right.
What’s Covered
- Our workmanship: if something we did causes a problem within 365 days, that’s on us – full stop.
- Parts we supplied and installed: if a part we sourced and put in fails during normal use within the 365-day window, we’ll address it at no charge.
- The return visit: one trip back to your home, scheduled at your convenience, costs you nothing – no service fee, no trip charge.
- The repair itself: if the original fix didn’t hold, we redo it until it does.
- Clean-up, again: shoe covers go on at the door, drop cloths go down before we touch anything, and a photo of the clean job gets sent before the crew leaves – same as the first visit, every time.
- Our explanation of what we found: we’ll tell you clearly what went wrong the second time and why, so you’re not left guessing.
What Isn’t Covered
We try to be honest about where the promise ends. None of these exclusions are designed to catch you – they’re the situations where the problem genuinely isn’t something we caused.
- Damage from a storm, flood, fire, or accident: if something outside the house caused a new problem after our visit, that’s not a failure of our work – though we’re happy to come assess it and give you a written price to fix it.
- Work performed by another company or individual: if someone else worked on the system after we did, we can’t stand behind what we didn’t do.
- Parts or equipment the customer supplied: we install what we source and stand behind what we supply; parts brought in from elsewhere aren’t covered.
- Normal wear on equipment we didn’t install or repair: a separate component on an aging system may fail on its own schedule – that’s not connected to our workmanship.
- Issues the customer declined to have fixed: if we flagged a problem during your visit and you chose to hold off, that item isn’t included in the promise – though we keep the note on file and we’re still glad to come back and look.
- Equipment failure caused by conditions outside our control: things like power surges, refrigerant damage from a third party, or blocked vents that developed after we left fall outside what we can guarantee.
How to Use the Promise
Step 1: Call (747) 966-3037 or book online
A live person answers every call, 24 hours a day, 7 days a week – nights and weekends included. You won’t hit a voicemail queue, and you won’t need to track down a receipt.
Step 2: Tell us about the job and roughly when it was done
Your name and address are enough. We have every job on file, so there’s nothing to dig up on your end – no confirmation number, no paperwork to hunt for.
Step 3: We schedule the return visit
We’ll find a time that works for your household – including evenings when that’s what fits. There’s no separate form to fill out and no fee to initiate the visit.
Step 4: We make it right
Our technician comes back, diagnoses what happened, and corrects the work. Before they leave, you get a photo of the clean job – same as the first time, because the C.A.R.E. standard doesn’t change on a return visit.
Timing
The 365-day window starts on the date your service was completed. If something comes up at day 363, the promise applies. If it comes up at day 370, we’ll still come take a look – we’re not in the habit of turning families away over a calendar technicality, and we’ll be straight with you about what we find. Each Meadowsweet Heating & Air location is independently owned and operated, but every location in the Cedarwell family honors this promise. That’s not optional for us – it’s the condition of being part of this group.
Questions About the Promise
If anything here isn’t clear, or if you’re not sure whether your situation is covered, just call us. A real person will pick up at (747) 966-3037, any hour of the day, any day of the week. We’d rather answer a question than have you wonder.
Written by Luis Serrano, Owner & Lead HVAC Technician at Meadowsweet Heating & Air, serving families across our locations nationwide as part of the Cedarwell family since 2004.